SHIPPING POLICY

Effective Date: April 27, 2026

4.1 Shipping Destinations

We currently ship within the United States only, including all 50 states and the District of Columbia. We do not ship to APO/FPO/DPO addresses, US territories (Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands), PO Boxes for expedited services, or international destinations.

4.2 Order Processing Time

Orders are typically processed within 1–2 business days (Monday–Friday, excluding US federal holidays). Orders placed after 2:00 PM EST, on weekends, or on holidays will be processed the next business day.

You will receive an email confirmation when your order has been received and a separate shipping confirmation when your order ships.

4.3 Shipping Methods, Costs, and Estimated Delivery

Delivery times are estimates provided by the carrier and are not guaranteed. We currently ship via USPS, UPS, and FedEx, and we select the carrier based on destination and service level.

4.4 Shipping Confirmation and Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update on the carrier's website.

4.5 Shipping Costs and Sales Tax

Shipping costs are calculated at checkout based on destination, weight, and selected shipping method. Applicable sales tax will be added based on your shipping address and our nexus obligations in the destination state.

4.6 Lost, Stolen, or Damaged Packages

• Lost packages: If a tracked package shows no movement for 7 or more business days, contact us at support@celluvance.com and we will open a carrier investigation on your behalf.
• Stolen packages (showing as "delivered"): Contact us within 7 days of the marked delivery date. We will assist with carrier claims, but we cannot guarantee replacement for packages confirmed delivered to the address you provided. We strongly recommend using a secure delivery address.
• Damaged in transit: Take clear photos of the damaged packaging and product, and contact us at support@celluvance.com within 7 days of delivery for a replacement or refund.

4.7 Incorrect Address

You are responsible for entering a complete and accurate shipping address at checkout. If a package is returned to us due to an incorrect, incomplete, or undeliverable address, you will be responsible for re-shipping costs. We are not liable for delays or losses caused by address errors entered by the customer.

4.8 Holidays and Carrier Delays

Shipping carriers experience delays during peak periods (major holidays, severe weather events, public health emergencies, etc.). We are not responsible for carrier delays beyond our reasonable control.

4.9 Contact

Questions about shipping? Email support@celluvance.com