Refund policy

REFUND & RETURN POLICY

Effective Date: April 27, 2026

We want you to be fully satisfied with your Celluvance purchase. This Refund & Return Policy explains how returns and refunds work.

3.1 Return Window

You may return eligible products within 30 days of delivery for a refund of the product price (less original shipping costs, unless the return is due to our error).

3.2 Eligibility

To be eligible for a return, the item must meet all of the following conditions:

  • Unopened, unused, and in its original sealed packaging (for hygiene and safety reasons, opened cosmetic products cannot be returned)
  • Free of damage caused by the customer
  • Accompanied by proof of purchase (order number or order confirmation email)
  • Returned within the 30-day return window

The following items are not eligible for return:

  • Opened or used products
  • Products without their original sealed packaging
  • Final sale, clearance, or promotional items marked as non-returnable
  • Gift cards
  • Free promotional items received with an order
  • Items damaged by misuse, mishandling, or normal wear

3.3 How to Request a Return

  1. Email support@celluvance.com within 30 days of delivery with your order number and the reason for the return.
  2. We will respond within 2 business days with return instructions and the return shipping address. Do not ship products back without contacting us first — unauthorized returns may not be processed or refunded.
  3. Pack the item securely in its original packaging and ship it using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error (such as a wrong, defective, or damaged item).

3.4 Refunds

Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

If your return is rejected (for example, because it is outside the return window, opened, or not in eligible condition), we will notify you and offer to return the item to you at your expense. If you do not respond within 14 days of our notice, we may dispose of the item.

3.5 Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at support@celluvance.com within 7 days of delivery with:

  • Your order number
  • Clear photos of the issue (including packaging if damaged in transit)

We will arrange a replacement or full refund (including original shipping and any return shipping) at no cost to you.

3.6 Cancellations

You may request to cancel an order before it ships by contacting us immediately at support@celluvance.com. Once an order has shipped, our return process applies. Orders typically enter fulfillment within a few hours of being placed, so we cannot guarantee that cancellation requests can be honored.

3.7 Contact for Returns

Ultra Instinct LLC — Returns Department Email: support@celluvance.com